Account & Data Deletion

1. How to request deletion

You can request deletion of your Sort My Legacy account in either of these ways:

• In Settings (instant): sign in on the website or in the app and go to Settings→ "Delete my account." You type DELETE to confirm, and your account and data are deleted straight away, with no support request needed.
• By email: email us from your registered email address using the contact details in Who we are, customer care and grievancesbelow, with the subject "Delete my account."

We verify that the request comes from the account owner (for example, that it is sent from the registered email address) before processing, to protect your data from unauthorized deletion.

2. What gets deleted

When your deletion request is processed, we permanently delete the personal data held in your account, including:

• Your profile and account details (name, email, mobile, and any identification details you provided)
• Your financial inventory, will drafts, and document metadata
• Uploaded documents and files
• Family member and access-control details you added
• Health information you entered (medical directives and emergency card)
• Legacy messages you created
• Your encrypted password-vault entries

3. What we may retain

We may retain a limited amount of data where the law requires it (for example, transaction and tax records), or where necessary to resolve disputes or enforce our agreements. Such data is kept only for as long as legally required and is then deleted or anonymized. See our Privacy Policy for details.

4. How long it takes

In-app deletion is immediate: when you confirm, your account and the personal data held in it are deleted right away, and you are signed out. For email requests, after we verify the request your data is deleted or anonymized within our retention schedule, typically within 30 to 90 days, except where a longer period is required by law. A subscription you pay for on our website (Razorpay) is cancelled automatically when you delete your account. Subscriptions purchased through the Apple App Store or Google Play must be cancelled in your Apple or Google account settings; deleting your Sort My Legacy account does not cancel an app-store subscription.

5. Contact

For deletion requests or questions, use the contact details in Who we are, customer care and grievances below, or our contact form. If you are not satisfied with how we handled a deletion request, you can complain to our Grievance Officer and then to the Data Protection Board of India, as described there.