No Physical Shipping
Sort My Legacy is a fully digital platform a product of Nexivara. We do not sell, ship, or deliver any physical products. All our services (including the self-assessment quiz, financial inventory, will builder, document storage, family access controls, medical directives, and related tools) are delivered entirely online.
Access to the Service is provided immediately upon account creation and subscription activation (where applicable). There are no delivery delays, shipping charges, or physical items to receive.
Digital Delivery
"Delivery" of our Service means access to the platform via sortmylegacy.com. You can access your account from any device with an internet connection. Documents you create (e.g., will drafts, medical directive PDFs) can be downloaded directly from the platform. We do not mail physical copies.
Contact
For questions about this policy, use the contact details in Who we are, customer care and grievances below or our contact form.
Who we are, customer care and grievances
The website sortmylegacy.com and the service Sort My Legacy are operated by Nexivara in India. Sort My Legacy is a product of Nexivara; Bindal Infotech, Nexivara's IT vertical (D-U-N-S 771780110), builds and runs the technology and collects payments.
- Legal name
- Nexivara (a sole proprietorship of Karan Bindal)
- GSTIN
- 08AWPPB6630G2ZH
- Address
- D 102, Green Oak Apartment, Meera Marg, Banipark, Jaipur, Rajasthan 302016, India
- Customer care
- hello@sortmylegacy.com · +91-9636369360
- Grievance Officer
- Karan Bindal, Grievance Officer, Nexivara
Email: hello@sortmylegacy.com
Phone: +91-9636369360
Address: D 102, Green Oak Apartment, Meera Marg, Banipark, Jaipur, Rajasthan 302016, India
How to make a complaint
Email the Grievance Officer at hello@sortmylegacy.com with your name, the email or phone number on your account, and what went wrong. For a payment, include the date, the amount and the invoice number or payment reference. The Grievance Officer also answers questions about how we process your personal data and requests to use your data rights.
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as required by law.
If you are not satisfied with our answer, you can contact the National Consumer Helpline (call 1915, or visit consumerhelpline.gov.in) or a Consumer Commission. For a complaint about your personal data, you can complain to the Data Protection Board of India after first raising it with us.
These particulars appear on our legal and policy pages (Privacy, Terms, Refunds & Cancellation, Shipping, Account & Data Deletion). For routine product help you may also use our contact page.
