Refunds & Cancellation Policy

1. No Refunds Policy

All sales are final. Nexivara (Sort My Legacy is a product of Nexivara) does not offer refunds for any subscription fees, whether paid annually or monthly. Once payment is processed, you will not be entitled to a refund from us, including but not limited to:

• Change of mind or no longer needing the Service
• Partial use of the Service
• Account cancellation or termination
• Unused portion of a subscription period

By subscribing, you acknowledge and agree to this no-refunds policy. It does not cover billing mistakes on our side, see section 3.

In-app purchases:If you subscribed through the Apple App Store or Google Play, that purchase is billed by the app store and any refund is governed by Apple's or Google's refund policy and request process, not by this policy. Manage or cancel those subscriptions in your Apple or Google account settings.

If you live outside India:nothing in this policy takes away rights you have under the mandatory consumer laws of the country you live in. If you are a consumer in the EU, EEA, UK or Switzerland and you bought a plan on our website, you may cancel within 14 days of the purchase and we will refund it in full; email hello@sortmylegacy.com from your account's email address. Outside India we recommend subscribing in our iPhone app, where the App Store shows your local price and taxes and handles refunds.

2. Subscription Cancellation

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will retain access to paid features until the end of that period. After cancellation, your account will revert to the Free tier (if applicable), and you will not be charged for subsequent periods.

To cancel online, sign in and go to Settings → Billing, then use "Cancel at end of billing period" for subscriptions billed through Razorpay. You may also use the contact details in Who we are, customer care and grievances on this page or our contact form. Cancellation does not entitle you to a refund of any fees already paid.

If you delete your account, we cancel any website (Razorpay) subscription at the same time, so you are not charged again. Paid time left on the plan is not refunded.

3. Questions about charges

If you need to query a specific transaction (for example, to confirm what was charged or to report suspected unauthorized use of your payment method), email the Grievance Officer using the details in Who we are, customer care and grievances below, with the date, the amount and the invoice number or payment reference. We acknowledge within 48 hours and resolve within one month of receiving it, as required by law. You can also raise a dispute with your bank or card issuer.

Billing mistakes: If we charged you twice or charged the wrong amount, we refund the extra within 7 working days, and issue a GST credit note against the invoice for the refunded amount.

Prices and invoices: Prices on our website are in Indian rupees and include 18% GST. Every website payment gets a GST tax invoice from Nexivara (GSTIN 08AWPPB6630G2ZH) in Settings → Billing. Payments are collected by Bindal Infotech, Nexivara's IT vertical, so your statement may show that name.

4. Contact

For questions about this policy or cancellation, use the contact details in Who we are, customer care and grievances below or our contact form.